JOB DESCRIPTION: Repair Technician 2

Reports To: Repair Manager
Status: Full-Time, Hourly, Non-exempt

Essential Functions of the job:
  1. Be able to diagnose and repair both hardware and software issues on personal computers and devices from Windows & Mac.
  2. Remove Spyware and Malware.
  3. Restore computers and laptops and make sure all drivers are installed and updates are completed.
  4. Proficient with hardware repairs & software diagnostics on phones, tablets, and computers.
  5. Execute board level repairs and micro soldering on mobile devices.
  6. Develop training curriculum for in-house technicians as well as customers as needed.
Non-essential Requirements:
  1. Perform each repair with professionalism, efficiency, courtesy with the customer in mind.
  2. Become familiar with products, brands and prices and make recommendations of new products and services the company could offer.
  3. Expand knowledge of micro-soldering and board level repairs/diagnostics.
  4. Price and ticket items appropriately based on pricing guidelines. Restock inventory following management guidelines. Maintain tech room organization and follow housekeeping and maintenance standards and procedures.
  5. Develop proficiency in operating computerized ticket management system for all transactions.
  6. Achieve personal and company sales goals by applying sound customer service and repair protocol.
Essential Physical Requirements
  1. Must be able to remain in a stationary position for long periods of time, up to 8 hours a day.
  2. Frequently moving and repositioning repair items and equipment up to 40 lbs. without assistance.
  3. Bending, rotating, and reaching conducive to a retail environment and to receiving, pricing and stocking merchandise.
Techcycle Solutions is an Equal Opportunity Employer.